Today’s difficult business climate encourages executives to spend more time trying to anticipate if their talent aligns with their business strategies. More than ever HR executives yearn to provide “strategic” talent information to other executives. This has been difficult, even with traditional talent management solutions.
Imagine the following scenario. An executive team describes one of next year’s “have to” goals as a need to significantly increase customer satisfaction scores just to stay even with competitors. Traditional talent management systems tell you who has the most experience, who is trained, who has the competencies but they can’t tell you if the customer service teams cares at all about delivering world class customer service.
We’ve all experienced great customer service and not-so-great customer service. We knew in a heartbeat who cared and who didn’t. If competing on customer service was strategic it would be imperative to have those fanatical about going above and beyond the call of duty to please customers.
In the above scenario, imagine HR being able to instantly visualize the entire customer service team, identify those that would passionately approach this challenge, would naturally go above and beyond, and those that wouldn’t. Imagine HR executives being able to anticipate (and report on) whether the VP of Customer Service was onboard because it was his “job” or because it was his passion.
Being able to remedy this before it happened is extraordinary. It’s also possible (and an every day occurrence) with talent analytics that describe the talent / the teams themselves.
What would knowing this mean in terms of shareholder value?
The right kind of talent analytics enable HR to make strategic contributions that provide results that otherwise would have been impossible to measure – the talent themselves and their impact on strategic initiatives.
The right kind of talent analytics can be a powerful bridge between HR and the boardroom.
Want to learn more?
Request a live demo of Advisor to learn how talent analytics can solve your talent challenges.